Below is approximate timelines by which you can expect the delivery:
To start your return process visit our returns page here.
OUR 7 DAYS POLICY (Please raise return request within 2 days after you receive the order) – IF YOU ARE NOT HAPPY WITH YOUR PURCHASE – WE ACCEPT RETURNS AS PER POLICY GIVEN BELOW:
Returnable Items : Unstitched Salwar Suits , Kurtis from any category can be returned except from any Items from Sale Category.
- Only Unused and Unstitched Dress Material can be returned if informed within 2 days of delivery.
- The product should reach us within 7 days from date of delivery on our return address that we will send you via email.
- Once we receive the product we will arrange for exchange or refund in form of RBHR Store Credit as per your request.
- Refunds of your order will be done in form of store credit only which will be valid for six months which can be used to place a new order.
- Return cost will be borne by the customer.
Non Returnable Items :
- STITCHED , PRET or Custom Stitched Products are Strictly Non-Returnable irrespective of wrong size or fit.
Cost of Returns Logistics:
We have kept 7 days Return Policy for our customers who do not want to keep something which they didn’t like. But from our point also you need to understand that we cannot provide returns shipping as its an additional cost in addition to the cost we incurred in forwarding logistics by providing you FREE SHIPPING. When we are going extra mile for our clients we do expect a tiny cooperation from our clients to send the disliked material back .
This practice will also ensure that we keep minimal margins of our stock online and can pass on benefits to clients like for e.g. by providing best online rates , providing sales and offers from time to time. We thank you for your understanding. Kindly Ship the material back to us if your return request was approved.
*We welcome pre-sales question if any- can be posted to us onsupport@roseahaar.com
Kindly Contact us on email / whatsapp or call to Initiate the return.
Whatsapp – +91 9899705735
Call – +91 9667612999
Email – support@rosebahaar.com
Once confirmed by our executive , please dispatch the Items by any courier service you want to the address provided to you by our Executive. The Return parcel should reach us within 7 days from date of delivery.
Once return is received and inspected – we will process refunds etc.
COLOR VARIATION :
No Guarantee on Color: Please note that the rosebahaar.com does not give any sort of color or shade guarantee on fabrics.
CANCELLATION POLICY
Cancellation of Order by RoseBahaar
Rosebahaar.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, delay in arrival of stock or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
International Order (Shipped out of India)
Unfortunately – we will not be able to cancel , exchange or return any order which is shipped to outside India.
REFUND POLICY
Refunds of your order will be done in form of store credit only- which can be used to place a new order. Refund to source can be done only if the order has been Cancelled by RoseBahaar.
Tracking your Order
Once your order is shipped , tracking information will be sent to you via email or on your phone through Text message or Whatsapp message (if you are a regular whatsapp user). Please note that the tracking information on courier service provider’s website is normally available after 24 Business hours once the shipping label is created. Please note that the order status may show “Processing” till the time it is not delivered.